• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎12-05-2020 09:29 PM

HP Recommended
Product: HP Deskjet ink Advantage 3635

I am trying to connect to my wifi but my printer says i have to log in to access and change its settings. I tried the HP smart app on my macbook and smartphone. I tried holding the power button and pressing the black copy button and then cancel button to reset it. I did the wifi  and cancel button to put the printer in set up mode. I turned the printer on and off. I tried some other button pressing i saw on youtube and in forums but nothing has factory reset the printer.

 

I am hoping someone can help me perform a full factory reset or something to get around the EWS .

Category:
1 REPLY 1

‎12-05-2020 10:08 PM

HP Recommended

Update: There was a pop up for the printer to connect to the wifi using my macbook settings. I did not see the window because it was behind the hp smart app and my internet browser. The printer is now connected to the wifi but the EWS Admin password is still there . Kind of annoying but at least i can print wireless,

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.