HP Deskjet Ink Advantage 3635 not connected

[PGD57]

Printer showing not connected.

[Raj_05]

Hi @PGD57,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your HP DeskJet Ink Advantage 3635 is showing as "not connected," here are some troubleshooting steps you can try.

Check the Physical Connections:

• Wired connection: Ensure that the USB cable is securely connected to both the printer and the computer.
• Wireless connection: If using Wi-Fi, make sure the printer is connected to the same network as your computer or mobile device.

Restart Devices:

• Restart the printer: Turn the printer off, wait 30 seconds, and turn it back on.
• Restart the router: If you're using Wi-Fi, restart your router to resolve any potential network issues.
• Restart the computer: A simple restart may help the printer reconnect.

Check the Printer's Network Connection (for wireless):

• Print a network configuration page directly from the printer to see if it shows a connection to the Wi-Fi network. Typically, this can be done by pressing and holding the Wi-Fi button on the printer.
• If it’s not connected, reconnect the printer to Wi-Fi via the printer's control panel or HP Smart app.

Reinstall Printer Software/Drivers:

• Go to Control Panel > Devices and Printers (on Windows) or Printers & Scanners (on macOS).
• Right-click on your HP printer and select Remove Device.
• Download and install the latest printer drivers from the HP website.
• Follow the on-screen instructions to reconnect your printer.

Use the HP Print and Scan Doctor:

• HP offers a tool called HP Print and Scan Doctor to help diagnose and fix printer issues. You can download it from HP's official website.
• Run the tool and follow the instructions to fix any issues.

Check for Firewall/Antivirus Interference:

• Sometimes, security software may block the connection. Temporarily disable any firewall or antivirus software and check if the printer connects.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support