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‎10-29-2019 11:37 AM

HP Recommended
Product: HP Office Jet Pro 8610
Operating System: macOS 10.15 Catalina

Hello, HP Community.

Our out of the box iMac can print, via our network, on our, but can't scan.

So I'm attempting to download HP Easy Scan but, even though I get to the point of pressing the install icon & of install window with progress bar appearance, nothing else happens. The progress bar doesn't move after 5,10 & 15 minutes. And when I manually try to quit, I'm told that I can't until the installation is completed.

I have 2012 & 2013 iMacs, both with Catalina, that can scan from this printer but, if I ever did download a driver, Catalina wasn't installed at that time.

Can you help me?

Thanks!

1 ACCEPTED SOLUTION

Accepted Solutions

‎10-29-2019 11:53 AM

HP Recommended

Hi,

HP Easy Scan is not currently supported on Catalina.

 

Please follow HP Easy Start to install the HP Essential Software for your printer, then you may scan using Image Capture:

https://support.hp.com/in-en/document/c06455960

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

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2 REPLIES 2

‎10-29-2019 11:53 AM

HP Recommended

Hi,

HP Easy Scan is not currently supported on Catalina.

 

Please follow HP Easy Start to install the HP Essential Software for your printer, then you may scan using Image Capture:

https://support.hp.com/in-en/document/c06455960

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No

‎11-01-2019 11:21 AM

HP Recommended

Thanks, Shlomil!

Was this reply helpful? Yes No
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