HP ENVY 4500 Printer regional reset

[s_jay74]

We moved from USA to India and our printer ink is no longer working. Need printer regional reset to use ink from HP india. Please send instructions.

[Irfan_06]

Hi @s_jay74,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are looking for help with a regional reset on your Printer.

To perform a printer region reset you need to meet the following conditions:

Do you have the ink cartridges for both regions?

Do you have a printer USB cable or is it connected wirelessly?

Do you have the printer full feature software or the HP smart app and drivers installed on your PC?

If you meet the above conditions then let me know the following details:

1) The operating system of your PC, is it Windows or Mac?

2) Confirm the printer model.

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

Take care and have a great day ahead!

Irwin6

HP Support

[s_jay74]

I have HP Smart installed and my printer connects wirelessly (and is recognized on my laptop). I have not bought the ink yet because of this issue... I do not know if it will work. Once the reset happens please also advise the cartridge number I need to use. I do have HP cartridge for US region but it does not work here because it was part of HP print plan.

[Irfan_06]

Hi @s_jay74,

Thank you for sharing the above information.

Please find the ink cartridges supported in your new region from the below image.

Please install the previous country ink cartridges and perform the steps given below.

If your computer is connected to the printer with a USB or wireless connection, you can open the Set New Regions window with HP Smart by following these steps.

1) Open the HP Smart app.

2) On the Home screen, click gear icon.

3) Click About, press and hold Ctrl + Shift, and then right-click on the HP Smart logo.

The region reset screen opens.

4) Take a screenshot of the screen and send it to me in a private message.

To access your private messages, click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support

[s_jay74]

All the steps completed as advised but the printer rejected the reset. I have sent you direct message with the error message.