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‎07-31-2017 10:39 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

This printer was working great on my system,then after windows updated itself, printer stopped working? 

 

NT 4.0 drivers blocked 

 

 

 

1 ACCEPTED SOLUTION

Accepted Solutions

‎07-31-2017 11:11 AM

HP Recommended

Hi,
Please follow the steps below to resolve such an error:

**Be aware that if you have other printers installed on your PC, those will need to be reinstalled too once completing these steps.

1. Uninstall the HP Software from your PC.
2. Backup your registry prior making any registry changes:
     https://support.hp.com/in-en/document/c03485724
3. Update your registry using the Reg file below (that will change some printer related policies for your PC):
     https://www.dropbox.com/s/avbv56zdgwv7600/kernel.reg?dl=1
4. Right click the Start menu and select Run.
     Type Services.msc and press OK.
     Locate and stop the Print Spooler service
5. Browse to c:\Windows\System32\spool\drivers.
     Rename W32X86 to W32x86.old
     Rename x64 to x64.old
     Note: if any of these folders fail to delete reboot your PC and then Continue following the steps starting from Step 4...
6. Restart your computer.
7. Reinstall the HP Software and check for any difference

Please let me know the results,
Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

Was this reply helpful? Yes No
4 REPLIES 4

‎07-31-2017 11:11 AM

HP Recommended

Hi,
Please follow the steps below to resolve such an error:

**Be aware that if you have other printers installed on your PC, those will need to be reinstalled too once completing these steps.

1. Uninstall the HP Software from your PC.
2. Backup your registry prior making any registry changes:
     https://support.hp.com/in-en/document/c03485724
3. Update your registry using the Reg file below (that will change some printer related policies for your PC):
     https://www.dropbox.com/s/avbv56zdgwv7600/kernel.reg?dl=1
4. Right click the Start menu and select Run.
     Type Services.msc and press OK.
     Locate and stop the Print Spooler service
5. Browse to c:\Windows\System32\spool\drivers.
     Rename W32X86 to W32x86.old
     Rename x64 to x64.old
     Note: if any of these folders fail to delete reboot your PC and then Continue following the steps starting from Step 4...
6. Restart your computer.
7. Reinstall the HP Software and check for any difference

Please let me know the results,
Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No

‎07-31-2017 11:48 AM

HP Recommended

1st attempt failed miserably, I will go over the procedure again to see if I can correct what I did wrong.

 

 

It might help a lot of other users, if HP came up with an official hot fix for this issue.

Was this reply helpful? Yes No

‎07-31-2017 01:12 PM

HP Recommended

Sorry I can't get it to work, windows always interupts the process, and installs one of its generic drivers. 

 

I think I'm going to uninstall windows 10

 

I will revert back to windows 7

 

As I don't like windows 10 anyway it sucks.

Was this reply helpful? Yes No

‎07-31-2017 02:30 PM

HP Recommended

Update after the 4th attempt it worked perfectly thank you!

 

I had to make sure that every trace of the HP Printer had been removed from my computer,as to make it a clean install.

 

I followed your instruction to the letter,after I had first stopped to take a coffee break.

 

Anyway everything is working again how it should the Printer scans and prints perfectly.

 

 

The wife is delighted,since it is her that uses the printer the most,as she makes cards for all the local charities..

Was this reply helpful? Yes No
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