HP ENVY 5640 only prints in black & white from laptop

[mceslk]

Hi,

I am hoping to get some help troubleshooting the setup of my new printer (HP ENVY 5640).

The problem is when I print from the laptop, it only prints in black and white. I cannot find any settings on the printer itself or associated with the documents I am printing to suggest I have requested a monochrome print. I am running Microsoft Windows 10 Home edition (not sure if 32 or 64 bit).

When I do a test print from the printer all of the colours come out perfect.

When I print from my mobile phone (via HP ePrint app), I can generate colour prints.

So it seems to be a problem with the laptop.

Any help much appreciated.

Thanks

[Chimney_83]

Greetings @mceslk,

Welcome to HP Forums and Thanks for the post. 

I understand that you are unable to print in color from your HP ENVY 5640, is that right?

Kudos to you for trying to troubleshoot the issue on your own.

Not to worry, I will be glad to assist you. 

How is the printer connected to your computer? USB or wireless. 

Please follow the procedure mentioned below to check the printing preferences to color. 

Open Devices and Printers from the control panel. 

Right-click on the printer icon and select Printer Preferences. 

On the printer preferences window that pops up, select the Paper/Quality tab. 

In the paper/quality tab, make sure the color option is selected. 

This should resolve the issue you are facing. Also, refer to this HP Article if you want to print in black only. 

Let me know if this helped. 

[mceslk]

Hi,

thanks for the response.

Unfortunately, I don't have the colour preferences options, see screenshot below.

thanks

[Chimney_83]

Thanks for the reply and the trying the suggested step.

Looks like you are facing a driver issue, request you follow the procedure mentioned below to uninstall the printer software and settings completely and then install it back on your computer. 

Uninstall the printer from "programs and features" which can be accessed by doing a right-click on the Windows button (Please have the printer Off and disconnected during uninstallation.)

Check in device manager, if the printer is listed there, please delete it. (Right click on the Windows button to access device manager)

Go to devices and printers, select any printer listed there and you will get some options on the top. 

Click on print server properties. 

You will get a popup, click on the drivers tab and delete all the HP printer drivers listed there, if any.

Delete all the instances of your printer listed in devices and printers.

Restart the PC.

Once the PC is on the desktop, press Win + R, it would bring a Run dialog box, 

Type %temp% in the run box and click Ok or hit the Enter button.

It would bring up the temporary files folder. Delete the files in the folder (You might not be able to delete all the files, ignore them).

If possible, delete the printer from the registries using Regedit or using any other 3rd party application.

Restart the PC again. 

Download the latest full feature driver from www.hp.com/drivers and install it on the computer.

Connect the printer to your computer only when the setup prompts for the printer. 

Let me know if this helped.