• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎05-24-2023 06:12 PM

HP Recommended

I am having various errors with my printer. It is not a driver issue as the problem persists on multiple devices. Primary device is a laptop running Windows 10 (64-bit), but I also troubleshot with an iPhone and MacBook pro. Printing errors impact all 3 devices. I reset printer to factory settings, but the problems continue as follows: 1) color values print incorrectly, and 2) I cannot print a simple document via Microsoft Word, the printer simply shoots out a blank page with no text.

 

In addition to resetting printer to factory settings and removing the printer from my devices and then re-adding the printer, I checked ink levels, they are fine. I completed a test page via the printer's settings and the colors present as normal on the test print. However, when I print from various devices and use various file formats (jpg, pdf, etc), the colors values of the print do not match the digital image at all.  Even the grayscale tests I made have the wrong values (shadows and mid-tones that are present in the image vary dramatically from the print). Please advise.

Category:
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.