HP ENVY 6010 Duplex Printing

[Dego]

Hi

Printer Type HP ENVY 6010

Everytime I try to print on both sides of 6X4 card the printer display and error and when i hit the X button on the printer it ejects the card. This has happened in both Photoshop and Adobe Acrobat Pro. 

So my question is the printer able to print on this size paper in duplex and if so what could be the issue.

I did suspect it could be the quality of the card but it print fine in simplex mode.

Also what is the ideal quality 6X4 card in terms of weight for this printer.

Thanks in advance for any help

Regards

Des

[Dragon-Fur]

@Dego 

Welcome to the HP User Community.

A Review of the specs...

Product Specifications for the HP ENVY 6010 All-in-One Printer (5SE20B)

Section: Paper Handling

and

Media Size (facet)	Letter; A4; B5
Media Sizes Custom (imperial)	Simplex:3x5 to 8.5x11.7; Duplex:3 x 5.5 to 8.5 x 11.7
Media Sizes Custom (metric)	Simplex: 76.2 x 127 mm to 216x297mm; Duplex: 76.2 x 127 mm to 216x297mm
Media Types	Plain Paper; HP Photo Papers; HP Matte Brochure or Professional Paper; HP Matte Presentation Paper; HP Glossy Brochure or Professional Paper; Other Photo Inkjet Papers; Other Matte Inkjet Papers; Other Glossy Inkjet Papers; Plain Paper, Light/Recycled
Media Weight Recommended (imperial)	20 lb
Media Weight Recommended (metric)	75 g/m²
Media Weights Supported, By Paper Path (Imperial)	Letter: 16 to 24 lb; HP envelopes: 20 to 24 lb; HP cards: up to 53 lb; HP 4 x 6 inch photo paper: up to 80 lb
Media Weights Supported, By Paper Path (metric)	A4: 60 to 90 g/m²; HP envelopes: 75 to 90 g/m²; HP cards: up to 200 g/m²; HP 10 x 15 cm photo paper: up to 300 g/m²

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What to do?

If you have not done so,

Install the Full Feature Software / full driver printer software

The full driver printer software provides support and access to the printer features, including Printing Preferences and Shortcuts.

Video help

HP Envy 6055 | HP Envy Pro 6455 : Download & Install HP Full solution software on Win 10 Computer

What else?

Sure, could be the quality of the paper. 

Check your card paper against the ISO standard for Index paper.

Quality is less likely a cause for concern when using a high-quality paper (HP or other high-end brand).

Paper Type and Weight

Card Paper - "Index" type

Weight up to 200 gsm.

Brochure paper is typically 180 gsm and is generally one of the papers used for duplex / 2-sided printing.

If your card is closer to the weight of brochure paper and not quite so close to the upper card paper weight limit, it might have a better chance of printing duplex.

References / Resources

Paper 101 - Paper Weight Guide

HP Printer Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

Open

HP ENVY 6010 All-in-One Printer 

Thank you for participating in the HP Community.

Our Community is comprised of volunteers - people who own and use HP devices.

[Dego]

Thanks for your prompt reply.

After reading the information you supplied i conclude that the printer should be able to print on both sides would you agree?

Is it possible to get more information on the error the printer just displays a "E" and ejects the paper.

Thanks again for your help.

Des

[Dragon-Fur]

@Dego 

You are welcome.

Honestly, my agreement would mean nothing - I've never used an Envy 6000 printer .

Error Troubleshooting:

HP DeskJet, ENVY 6000, 6400 Printers - Blinking Lights

and 

User Guide

Page 99

NOTE:  This may not be helpful - the list shows the "E" would be accompanied by an error number.

For those reading - a review:

• The full driver printer software provides access and support to the printer features.
• The printer must know what size and type of paper is loaded and expected for the current job
• The software used to view and submit the job must be able to assign the setup - Printing Preferences / Shortcuts must be adjusted for - and accept - the combination for the current job setup

Examples / Details

Next,

The printer must be aware of the paper size / paper type loaded in the printer. 

Example - Retain / Modify (Edit) / Check Paper Size / Type - Tray and Paper Management

Retain_Printing_Preferences_12

Check / Adjust / Retain the Paper Size and Type at the Printer Display Panel

NOTE  This Section is not applicable to printers lacking a printer display panel.

Look for a message on the printer display panel.

Click Modify / Change / No-Yes (wording varies),

Select / Adjust the paper size and type, Click OK

=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=

Paper Sizes

No Size in List?

If the size of the Paper Size is not in the Drop-down list,

If the printer supports the option,

Select Custom

Notes: 

• Not all printers support size “Custom”

• "Copy" dislikes mismatched content / paper size and type.  For example, select for Tray:  Standard sized "Letter" / "A4" plain paper

=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=

Embedded Web Server (EWS)

EWS > HP Document / How-to

Use the HP printer Embedded Web Server (EWS)

NOTES

• EWS is available on many network connected printers.
• Laser Printers - Options and Settings - availability and location - are likely (and frequently) different.

If EWS is supported on your printer,

Use the Embedded Web Server (EWS) to view / configure your printer.

No Size?  If the size of the Paper Size is not included in the Drop-down list, Select Custom

Copy dislikes mismatched content / paper size and type.  If / As available,  Check / Update Copy settings  in EWS > Copy > Settings > Copy Defaults

 -----------------------  -----------------------  -----------------------  ----------------------- 

EWS – Browser

Open your favorite browser > type / enter Printer IP address into URL / Address bar

Tab Settings > Preferences > Tray and Paper Management

Model Dependent: 

• No Size > Select “Custom”  Note:  Not all printers support size “Custom”
• Advanced section > General Tray, Default Paper, Default Tray, Tray Lock

Click Apply to save changes

 -----------------------  -----------------------  -----------------------  ----------------------- 

EWS - HP Smart for Mobile - iOS / iPadOS

Reminder: Tray and Paper settings must adjusted before opening the object to be printed.

Open HP Smart (for mobile)

Open Settings wheel

Open Add / Set Up a Printer 

Scroll down, Click, Tray and Paper

Model Dependent: 

• No Size > Select “Custom”   Note:  Not all printers support size “Custom”

• Advanced section > General Tray, Default Paper, Default Tray, Tray Lock

Click Apply to save changes

 -----------------------  -----------------------  -----------------------  ----------------------- 

EWS - HP Smart for Mobile - Android

Reminder: Tray and Paper settings must adjusted before opening the object to be printed.

Open HP Smart (for mobile)

Open Click on “Green Circle Check” on Printer Status icon

Scroll down to Preferences

Click, Tray and Paper

Model Dependent: 

• No Size > Select “Custom”    Note:  Not all printers support size “Custom”
• Advanced section > General Tray, Default Paper, Default Tray, Tray Lock

Click Apply to save changes

 -----------------------  -----------------------  -----------------------  ----------------------- 

EWS - HP Smart – Windows

Start HP Smart Application

Printer Settings

In section Settings > Advanced

Tab Settings > Preferences

Tray and Paper Management

Model Dependent: 

• No Size > Select “Custom”    Note:  Not all printers support size “Custom”

• Advanced section > General Tray, Default Paper, Default Tray, Tray Lock

Click Apply to save changes

========================================================================

Next,

The printer software, including Printing Preferences, is used to adjust the job settings for the current job.

Set the Preferences – Windows

NOTES

• This section is not applicable to Mobile Printing.
• Access to the complete Printer Preferences requires having installed the Full Driver printer software.
• The printer should be selected as the default and current printing device.
• Printing Preferences are available directly from the driver. 
• Printing Envelopes?  See NOTE

Control Panel > icon view > Devices and Printers

Right-Click on your printer > Printing Preferences

• When called from within printing software / applications, Printing Preferences might be called "Printer Properties" / "Shortcuts" / “More Settings” / “Properties” / "Printer Setup" or similar.

• No Size?  If the size of the Paper Size is not included in the Drop-down list, consider / try:  Create a Custom Paper Size Form.  Reference:  HP Printers - Creating Custom Paper Sizes

NOTE >> Word > Mailings > Envelopes  :: Preferences and Envelopes 

Select / leave Printing Preferences Shortcut to "Everyday Printing" or something equally benign. 

9025_Printing_Preferences_Everyday_3

HP_Smart_W10_PDF_Print_9

======================================================================================

Yeah, but - not working...

Printing Preferences is apparently not able to accept the job setup combination for this paper size / type / duplex.

"Should" is frequently not the same and "will".

Perhaps I am missing something about what you are doing.

Thank you for participating in the HP Community.

Our Community is comprised of volunteers - people who own and use HP devices.

Thank you for participating in the HP Community.

Our Community is comprised of volunteers - people who own and use HP devices.