HP ENVY 6455e stuck on E9 error code

[asdfmrnbasdefmn]

Just got my ENVY 6455e and it won't let me complete the set up procedure. I get to the step where I have to scan the alignment print-out and I have to press the copy button but am disallowed due to the E9 error that pops up each time. I've tried factory resetting it and setting it back up but I get the same issue. Please help and do not tell me to follow this: "

An E9 error occurs when a problem occurs during a printer firmware update.

1. Set up the wireless setup again.

   For more information, go to Wireless Printer Setup.

2. Touch the Information button"
   
   This does not work because the information button is not even available due to the E9 error. Please figure out this issue because other people have had it as well with no solutions. Fix your **bleep** 

[Echo_Lake]

@asdfmrnbasdefmn

Thank you for posting on HP Support Community.

I want to thank you for taking the time to speak to us today. I Understand that your printer is not functioning correctly due to error code E9. 

If you have performed the above troubleshooting steps and the issue persists, it could be a hardware failure.
 

Please reach out to HP Support in your region regarding the service options for your printer. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/    
         

Hope this helps!              
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[ZeroE]

Hi I have the exact same problem so how did you solve it? the HP support didn't help. Thank you!