HP ENVY PHOTO 6234 fuzzy screen

[chrish1958]

Hi All, just found my printer control screen is almost blank, just a very dim, fuzzy image and the ? symbol highlighted. Tried all the HP recommended ways to reset but no joy. No way of controlling it without seeing the screen -  printer is only 7 months old with minimal use.

Any suggestions apart from g/tee claim?

Thanks in advance

Chris 

[Echo_Lake]

@chrish1958

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, to provide an accurate resolution, I need a few more details:

• Could you please share the picture of control panel screen?

While you respond to that, let's try these steps: 

• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till warm-up period finishes and the printer is idle.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[chrish1958]

Thanks for replying, but I sent a video of my screen problem to HP Support and they are now sending a replacement printer under warranty - great service 🙂

[Echo_Lake]

@chrish1958

Thank you for posting back. 

I am glad to know that you managed to resolve the issue. Please reach out again for any further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Have a nice day ahead.