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‎05-15-2024 12:53 PM

HP Recommended

barely used this printer because it hasn't worked properly from the start, says "this printer isn't available right now" - it's turned on, wifi working, should be working but isn't

2 REPLIES 2

‎05-17-2024 05:53 AM

HP Recommended

Hi @Arunaji63 

 

Welcome to the HP Support Community. 

 

I'd be happy to help you! 

 

What is the exact issue you are facing with this printer?

Could you elaborate more?

What device are you using the printer with a Windows computer, Mac, Android, or iPhone?

Is it a private (Home network) or a public Wi-Fi connection? Wi-Fi direct? Or Hotspot?

 

Meanwhile, Perform a power reset on the printer.

  1. Turn the printer on, if it is not already on.
  2. Wait until the printer is idle and silent before you continue.
  3. With the printer turned on, disconnect the power cord from the rear of the printer.
  4. Unplug the power cord from the wall outlet.
  5. Wait at least 60 seconds.
  6. Plug the power cord back into the wall outlet.
       NOTE: HP Recommends connecting the printer power cord directly to the wall outlet
  7. Reconnect the power cord to the rear of the printer.
  8. Turn on the printer, if it does not automatically turn on.
  9. Wait until the printer is idle and silent before you proceed.

 

Keep me posted for further assistance.

 

 Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Nal_NR-Moderator
I am an HP Employee

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‎06-06-2024 10:38 PM

HP Recommended

I appreciate your advice. So I did what you recommended. When I proceeded with the request to scan, I get the "Connect to Internet."I don't use the internet for printing as I have a direct cable connection and this had worked before. Anything else you could suggest?

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