HP ENVY Photo 7100 Drivers Disconnecting

[amartin_bdc]

I've been running into a strange issue with the HP ENVY Photo 7100 printer.

A few weeks ago I setup the printer at a new warehouse location for the company I do IT work for. I ended up using a SonicWall device for WiFi and added firewall protection. Initially I had to add a permission so the HP Printer was able to be "discoverable" on the WiFi network. After that was done, no one had any issues connecting and printing over WiFi to the printer.

However, I've been running into a weird glitch the last few weeks. If anyone takes a laptop home and then reconnects either to the WiFi or wired connections in the office, the printer driver for the HP ENVY Photo 7100 immediately fails. The only way to fix this problem is to remove the drivers in the "Printers & Scanners" area, re-scan and then re-install the drivers. We are then prompted to enter the code that shows up on the printer. Then the printer works fine.

Is this a default setting or caching issue on the part of the HP drivers?

[sandytechy20]

@amartin_bdc

Welcome to the HP support community.

Use HP Print and Scan Doctor to check connectivity

Download HP Print and Scan Doctor.

1. Run HPPSdr.exe from the download location on your computer.

2. Once HP Print and Scan Doctor opens, click Start, and then select your printer.

   • If your printer is not in the list, turn it off and on, and then click Retry.

   • If there is a connection problem, follow the instructions in HP Print and Scan Doctor.

3. If a screen prompts you to turn on printer updates, click Yes.

4. If a screen prompts you to make your printer the default printer, click Yes.

5. Try to print.

Assign a manual IP address and that should fix the issue.

1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the Dashboard, touch (the Wireless button), and then touch ( Settings ).

2. Touch Print Reports.

3. Touch Wireless Test Report.

Setting a Static IP Address

Once you know your printer’s IP address, entering it is pretty easy. Here’s what you do:

1. Run your Web browser.
2. In the Web browser’s address bar, type the IP address of your printer and press Enter. Assuming you entered the right address, the HP printer control panel should appear.
3. Click the Networking tab.
4. Under Connections, click Wireless.
5. Under IP Address Configuration, click Manual IP.
6. Enter the IP address, subnet mask, and default gateway in the appropriate boxes.
7. Click Apply.

You can refer this HP document for more assistance:- Click here

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.