HP ENVY Photo 7858 All‑in‑One Printer is locked on opening screen I have plugged and unplugged, held

[JimENVY7858]

HP ENVY Photo 7858 All‑in‑One Printer is locked on opening screen I have plugged and unplugged, held down start button and screen is still locked.

[A_Gayathri]

Hi @JimENVY7858,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are facing an issue with your HP ENVY Photo 7858 All‑in‑One Printer is stuck on the startup screen and unresponsive. Try the following troubleshooting steps:

1. Perform a Hard Reset

1. Unplug the printer from the power source while it is turned on.
2. Disconnect all cables (USB, network, etc.).
3. Press and hold the power button for 30 seconds.
4. Plug the printer directly into a wall outlet (avoid power strips).
5. Turn it back on and check if it boots properly.

2. Try a Forced Firmware Recovery Mode

If the printer remains frozen:

1. Turn off the printer (unplug if needed).
2. Press and hold the Wi-Fi button and Back button (or tap the lower-left and lower-right corners of the touchscreen if no physical buttons).
3. While holding those buttons, turn the printer on.
4. Keep holding until you see a Firmware Recovery screen.
5. Follow the on-screen prompts to attempt a firmware recovery.

3. Try a Semi-Full Reset

If the printer is still stuck:

1. Turn off the printer and unplug it.
2. Press and hold the # and 3 keys on the control panel.
3. While holding them, plug the printer back in and turn it on.
4. Release the keys when you see the HP logo or a reset message.
5. If that doesn’t work, repeat the steps with # and 6 for a more thorough reset.

4. Check for Firmware Issues

• If the printer boots, update the firmware using HP Smart or HP Support Assistant.
• If it’s still stuck, a firmware corruption may have occurred, requiring a manual firmware reinstallation via a USB drive.

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!