• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Join the HP Community Solve‑a‑thon | Help Others & Share Your Solutions | Live on Zoom | 2:30 PM to 2:30 AM IST | Every Wednesday Click here to know more
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎01-13-2023 01:50 AM

HP Recommended
Product: envy 4250

Hi, I have had my Envy 4250 printer for over 4 years and all ahs been fine until recently it has started "waking up" at all hours of the night, and the bright screen light is annoying, now it has started printing configuration pages at 2am, really really annoying, anyone had similar, HP help is a chocolate teapot so no use as they don't recognise printer serial number

Tags (1)
Category:
3 REPLIES 3

‎01-30-2023 09:30 AM

HP Recommended

@coadhall

 

Welcome to the HP support community.

 

Which operating system is installed on the computer to which this printer is connected?

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No

‎01-30-2023 02:30 PM

HP Recommended

Hi no pc connected used on wi fi from mobile phone, but now printer just has a blue screen when switch on so now unusable 

Was this reply helpful? Yes No

‎02-28-2023 05:25 AM

HP Recommended

@coadhall 

 

You might have to perform a semi-full reset on the printer to fix this bluescreen issue.

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.  

I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.

 

I hope this helps resolve this issue completely.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.