HP Easy Scan Fail to install on mac os 10.8.5 for hp deskjet 3835

[Nike_Huong]

Hi i bought this printer for my company mac pc but couldn't install the hp easy scan software it keep faied. I look at the system requirement for this printer i does mention support able for mac os x 10.8 above but when i tried to it couldn't work. Any way to solve this?i can update the o.s for this mac pc anymore.

[TEJ1602]

@Nike_Huong, Welcome to HP Support Community!

The Hp Easy Scan Application is compatible with OS X 10.10 or later. So, you would not be able to install the application on your Mac.

Try removing and adding the printer back using AirPrint.

Follow the steps below:

Remove the printer-

Click the Apple menu, click System Preferences, and then click Print & Scan or Printers & Scanners

Click the printer name, click the minus - sign to delete the printer.

Add the printer-

Click the Apple menu, click System Preferences, and then click Print & Scan or Printers & Scanners

Click the plus + sign, click Add Printer or Scanner, click the printer name and then continue to the next step.

Confirm AirPrint or Secure AirPrint displays in the Use or Print Using menu, and then click Add

Try scanning using Image Capture.

Let me know if this helps.

Cheers 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Nike_Huong]

Hi i tried The solution that was given but im left with the issue with (software for this device is not installed) i can only use the hp print and fax function...i cant use the scanner. Is there any way to install the scanner driver manualy?i tried to find...but i couldnt find any...i hope i can get a reply for the solution soon. Thanks.

[ShlomiL]

Hi,

You should be able to install its scanning software by following HP Easy Start.

Please click the Apple icon and then About This Mac, click Software Update and install any updates available.

Click the top Window menu and select Reload Page to ensure the latest updates are listed.

Next, reboot your Mac and then try following HP Easy Start once again:

https://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Applications/HP_Easy_Start.app.zip

Shlomi

[Nike_Huong]

Hi i tried hp easy start many times...but when it reach 98% almost completed it suddenly failed to install, and it keep ask me to retry...but it failed every time..im out of solution any way to solve it?

[ShlomiL]

Which item is fail to install? Is it HP Essential Software or HP Easy Start?

May you see any difference by installing a single item only? e. Select HP Essential Software only and complete the installation, then follow it again by selecting HP Easy Scan only this time..