HP Easy Start: Download Support

[SEigenberg]

In downloading the scanner software, HP Product Improvement Study won't allow me to complete or move to next screen. 

"I primarily use HP Products and services: 
In the home > for personal use > but red box only allows numerical values but wont accept any quantity provided.

[Irfan_06]

Hi @SEigenberg,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

I see that you are facing an issue with installing the scan software for your printer.

To understand the issue and help you, please share the details listed below:

- Exact model number/product number(SKU number) of your HP Product (Click here for information on how to find the model number/product number).

- Is this the first time you are setting up your printer?.

- May I know which application you are using to print?

- When was the last time your printer was working fine while scanning?

- Were there any changes made to your printer recently?

- May I know which devices are you using to print eg: Windows PC, Mac, or Smartphone (Android or iPhone)?

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

Take care and have a great day ahead!

Irwin6

HP Support

[themarce]

How do I find the driver for macOS 10.15.7 Catalina for the HP 7955e?

[Irfan_06]

Hi @SEigenberg,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with connecting the Printer to your Mac device.

A) Please follow the steps below to perform a power drain.

1) Take out the cartridges

2) Unplug the power cord from the printer & wall.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.

5) Insert the cartridges back into the printer.

Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Insert the cartridges

B) Refer to this link to use the HP smart app on your phone/tablet/PC to add a printer.

Note: Enable Bluetooth for an HP Smart app setup: Enable Bluetooth on your computer or mobile device so that HP Smart can detect the printer during the setup.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support

[themarce]

After trying to unsuccessfully connect several HP printers I was abandoning HP altogether but tried one last model that I found at Costco by happenstance and it worked seamlessly!! I didn't want to upgrade my OS but did, which may cause me regrets later. I ended up with 8020e series after trying 7955e series, 4255e, 8015e. 

Directions online were complicated and unclear. The 8020e just worked as previous models had.

Thank you for your detailed instructions. Please pass forward my complaint to HP.

[Irfan_06]

Hi @SEigenberg,

That's great! Happy to hear that one of your printers is working fine now. I appreciate your efforts in performing the steps to fix it and If you need further assistance feel free to reach out to us.

If you need more assistance, please get in touch with the HP phone support in your region to further assist you with the other printers to fix the issue.

Take care and have a great day ahead!

Irwin6

HP Support