HP Easy Start Driver Screwed Up Envelope Printing

[tmanheim1]

Ever since I installed the HP Easy Start driver (which I HATE), the envelope print function on my LaserJet Pro M203dw is misaligned.  In both the MS Word and Mac Pages programs, the print envelope function thinks the envelope is being inserted  on the left side of the printer, rather than the center.  As a result, envelopes print with the return address toward the bottom of the envelope and the "to" address doesn't even show up.  When I use the print-envelope function but print on a full 8-1/2x11 sheet of paper, the page prints landscape, with the envelope information at the bottom of the page.

Has anyone else experienced this?  I spent hours on tech support with both Microsoft and Mac, and no one can solve the problem.  And HP doesn't seem to believe in providing tech support.  HELP!

[ShlomiL · Accepted solution]

Hi,

This is likely a matter of configuration, such will happen when the printer itself may have wrong paper settings, regardless of the driver settings.

what envelope size is used?

Please open HP Smart and add your printer, if it is not installed it can be installed from the store:

https://support.hp.com/us-en/document/ish_2073929-1413451-16

Open HP Smart and double-click the top printer icon, then click on Advanced Settings.

Open the System tab and select Paper Setup, there make sure the paper size for the used tray is set as the Envelope Size or as Any Size, also the type need to be set as Envelope or Any type, I assume the paper setting there will be Letter and therefore the explained behavior..

From your printing application make sure the paper type and size are set correctly for the envelope too and then try printing as described below:

https://support.hp.com/nz-en/document/c02997998

Also, make sure you load the envelope in a proper orientation as described:

https://support.hp.com/us-en/document/c05230554

If you experience further issues, be sure to clarify how is the printer connected to your Mac (USB or network?), what exact envelope size is used .

Shlomi

[tmanheim1]

ShlomiL - Thanks!!  That simple solution solved the problem.  Really appreciate the quick response.

Tom

[ShlomiL]

You're much welcome Tom, great to see it helped!