HP Easy Start stuck at loading HP ID

[Bebsi]

Hi there, 

hope somebody can help me.
I downloaded HP Easy Start to my Windows 11, starting to run installation but software did´t find my HP OfficeJet8012e, so I add it with IP address. 
Next steps were Ok, but running installation stuck at loading my HP ID. I tried to cancel installation, but 4 times it did the same. 

Thanks for your help.

[Kumar0307]

@Bebsi, Welcome to the HP Support Community! I’m here to help.

Install the printer using the TCP/IP port to resolve this issue:

Check for any pending Windows updates first.

1. On the PC, go to Control panel > Devices and printers > Remove the existing printer entry > click on Add a printer(at the top) 
2. Under 'Choose a device or printer', click on 'The printer I want isn't listed'.
3. Select 'Add a printer using a TCP/IP address'
4. Find the IP address of the printer by tapping on the wireless/ethernet icon on the printer screen
5. Type in the 'IP address in Hostname or IP address' box, click next
6. Proceed to the next steps by following the on-screen instructions.
7. Try printing. Open File > Print

You may use the HP Smart app to scan.

Hope this helps! Let me know how it goes. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day!