HP Envy 120...what are the login credentials for EWS (Embedded Web Server)

[ReUp]

Hi there,

I'm trying to login to EWS for this printer. It asks for login details. This question has come up before for other products.

In those cases a few ways to solve this either involved combinations of ADMIN/admin/blanks as username & password, 

OR

involved pressing and holding down a combination of buttons.

Unfortunately, the former does not work for me. The latter is not applicable to my printer model because it does not have physical buttons. (The only buttons that can be used are those that the touch screen panel illuminates at any given point, thus making the equivalent combinations impossible.)

There are no default login credentials in any of the user instructions provided with the printer (come on HP!). 

Please, does anyone know what the required username and password are?

Many thanks

button will onl that I can hold down 

[Jeet_singh · Accepted solution]

@ReUp,

Thank you for engaging in HP Support Forums. I am glad to be of your assistance!

I understand your printer is asking for an administrator password. Is the printer connected to the network already? If so, let’s try to fix the issue by following the steps mentioned below:

Let's first try to perform a Reset Network Settings on the printer: 

To reset the administrator password and network settings

1. From the Home screen, touch the Wireless icon, and then touch Setup.

2. Touch and drag your finger vertically to scroll through the options, Touch Restore Network Settings.

       A message appears stating that the network defaults will be restored.

4. Touch Yes.

5. Print the network configuration page and verify that the network settings have been reset.

If the issue persists, I would suggest here is to try these steps here: 

• Obtain the IP address of the printer – You can touch the “wireless” icon on the printer control panel to get the IP address.
• Type the IP address on your web browser to obtain the printer EWS page on your computer.
• Now go to the Security Tab - Administrative Settings.
• Uncheck the "Control Panel Lock".

If the issue persists, then we will have to completely reset the printer. 

I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.

Please check your Private message icon on the upper right corner of your HP Forums profile,

Next, to your profile Name, you should see a little blue envelope, please click on it.

Please reply back on the public post as this Private message box is not monitored.

I hope this helps resolve this issue completely,

Regards,

[ReUp]

Hi Jeet,

Thanks for the steps to reset the network settings - this reset the EWS login credentials. 

There was the whole business of re-adding the printer to my network but it was a small price to pay.

There won't be a need to reset the printer.

Much appreciated

[Jeet_singh]

@ReUp,

Thank you for replying,

I hope the printer is up and running. 

If you need any assistance in the future, please don't hesitate to reach out to us again.

I'll be more than happy to help you.

To simply say thanks for my efforts to assist you, please click the "Thumbs Up" button to give me a Kudos.
And mark my public post as Accepted Solution to help others find a similar solution as you have.

Take care now and do have a fabulous week ahead. 🙂
Regards,

[Misajoy]

My printer is conected to a network and the ews page ask me an administrator password and I don't have one..

I need you help.