HP Envy 4500 does not show up in list of programs under uninstall in control panel

[jomar655]

I am trying to reinstall my printer software.  When I go thru the install I get a message that the installation is complete but does not take me thru the wireless setup screen.  I can print from the computer wirelessly but the printer assistant is nowhere to be found.  It does not show up as an Icon on the desktop.  I beleive the software setup detected part of the original installation and skips part of the installation.  I need to know how to erase all traces of the original installation

[asmita6658]

@jomar655

Greetings!
 
Welcome to the HP Support Community. This is a great place to get support, find answers and tips to your technical queries. I have reviewed your post and I understand, there's an issue with the printer installation. 

Don’t worry, I’m here to help! 

Let's try these steps -

1) In the search box, type and open "Uninstall a Program". 
2) Look for HP Printer software. 
3) Right-click to uninstall. 
4) In the search box, type and open “Devices and printers”. 
5) In the Devices and Printers, look for your HP printer. If you see it listed right-click on it and choose “Delete” or “Remove Device”. 
6) Open the run command with the "Windows key + R" key combo.  
7) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”). 
8) Click on the "Drivers" tab. 
9) Look for HP Printer driver. If you see it Click on it and click “Remove” at the bottom. 
10) Select Ok. 
11) Select Apply and Ok on the Print Server Properties windows. 
12) Close Devices and Printers Once the software and drivers are removed. 
13) Restart the computer. 
14) Download and install the software and drivers from here.

Hope this helps!

Let me know how that goes.

To thank us for our efforts to help you, click here to access your public post and Select - "Accept as solution" and click on the  "Thumbs up". 

Have a great day ahead 🙂

[jomar655]

I followed those steps, however when I got to step # 9, I got the message that driver couldn't be removed because it was in use.  So I went to REGEDIT and I deleted the HP drivers there, then I could complete step # 9.  I reinstalled and got the same results where the software is not listed in the remove progrram list.

All is well though.  My final goal was to fix the problem with the Printer Assistant Icon that stopped functioning when I upgraded to Windows 10 and when I reinstalled under Windows 10, the Printer Assistant would not show up.  A little further investigating and I found the HP Smart app which looks like the old Printer Assistant.

Guess I should have stated my final goal and not my solution to get there.

[A4Apollo]

Hi @jomar655, I am the Mr.Robot. It looks like you were interacting with @asmita6658, but she is out of the office today, so I'll take over from here.

I appreciate your efforts for writing back to us.

As you mentioned the issue still persists after trying out the steps.

Please try the steps recommended below and check if it helps.

Uninstall Printer Driver in Print Server Properties

1. Press the Win+R keys to open Run, type printui /s /t2 into Run, and click/tap on OK to directly open Print Server Properties.

2. Click/tap on the Drivers tab, and click/tap on the Change Driver Settings at the bottom to "Run as administrator". 

Run the Printer troubleshooter by following the steps below and check if the issue is resolved.

3. Select one or more drivers you want to uninstall, and click/tap on the Remove button. 

4. Select (dot) Remove driver only or Remove driver and driver package (recommended) for what you want, and click/tap on OK. 

5. Click/tap on Yes to confirm

7. Click/tap on OK.

6. Click/tap on Delete to confirm

Press Windows logo key on the keyboard, type Troubleshooting and select the topmost search result.

Click on View all from left side panel of the screen.

Select Printer, click on Advanced option and check Apply repairs automatically option.

Follow the on screen instructions.

After the troubleshooting process is complete, check if there are any components missing or corrupted which needs to be fixed.

Close the troubleshooter and check if the issue is resolved.

Update the full feature printer software using this link. Click Here

Lastly, if nothing works try creating a new user account on your PC and install the full feature printer software.

Refer this article to know more information about managing user accounts. Click Here

Let me know if this helps!

Take Care! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!