HP Envy 4500 stuck on initializing

[GLM4]

Printer went through a phase of losing connection after a print job. Turning printer on and off restored the connection, but I had to do this each time I sent a new job to the printer. Then it would not connect at all. I did a semi-complete reset. Now the printer will not initialize--screen is stuck on initializing--add printer paper. I took the black printer cartridge out and retried. Same result. I've reset the router and my computer. I've turned printer off and waited a minute, multiple times. No luck. HP Smart cannot find the printer because it will not initialize.

How do I fix this?

[Kumar0307]

@GLM4, Welcome to the HP Support Community! I’m here to help.

I understand the printer is stuck. Let us try these steps:

Reset the printer

1. With the printer turned on, disconnect the power cord from the rear of the printer.
2. Wait at least 60 seconds.
3. Reconnect the power cord to the rear of the printer.
4. Turn ON the printer, if it does not automatically turn on.
5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

If this does not help, unplug the power cable and hold the power button down for 10-15 seconds and release it. Power on the printer and check.

If the issue persists, I'm afraid this is a printer failure. There are no other steps that can be performed.

If the printer is out of warranty, I suggest you upgrade the printer. You may visit Hp Store to check the available printers.

Keep me posted for any other assistance.

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Have a great day!