HP Envy 4510 software and drivers download on HP website incomplete - no color/photo printing

[DG4511]

I keep getting error code 0x8007007e unexpected configuration problem when I try to print from Windows application now that a Windows 10 64bit update went through about 2 months ago. So, I tried to update my HP Software and Drivers by downloading the full package from the HP website. The download removes my printer's color/photo printing capabilities. HP, can we get someone to check and make sure that the Full HP Envy 4510/4511 Software and Drivers download on the HP website is  fixed? Please help. I've uninstalled and reinstalled everything many, many times, but the problem seems to be that there's something wrong with the HP website download package.

[Betty0610]

@DG4511

Welcome to the HP Support Community.

Let's run the HP Print and Scan Doctor:

Use this link for details on using the HP Print and Scan doctor: https://hp.care/2JyaC93

If the issue persists, let's do a root uninstall and reinstall of the software:

Unplug any USB cable, if any, before doing this.

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.)  Open up the run command with the "Windows key + R" key combo.

14.) Type c:/programdata and click Ok. Go to Hewlett Packard folder, remove any printer related folders & files.

15.) Restart the computer.

Once done, please download and install the software from here:

https://support.hp.com/in-en/drivers

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!