HP Envy 4520 Series: Driver is unavailable

[pwrightia]

I have had to reinstall this printer 3 times since March and am attempting a 4th time as it just stops. Currently it tells me the Driver is unavailable, I have used my last 3 'tricks' as work arounds but can't find anything to fix it this time.

[Kumar0307]

@pwrightia, Welcome to the HP Support Community!

Is the printer connected wirelessly to the computer? If yes, follow the below steps to install the printer using its IP address:

1. On the PC, go to Control panel > Devices and printers > Add a printer(at the top) 
2. Under 'Choose a device or printer', click on 'The printer I want isn't listed'.
3. Select 'Add a printer using a TCP/IP address'
4. Find the IP address of the printer by tapping on the wireless/ethernet icon on the printer screen
5. Type in the 'IP address in Hostname or IP address' box, click next
6. Proceed to the next steps by following the on-screen instructions.
7. Try printing.

Alternatively, you may use the HP Smart app to print and scan from your Win PC

Click here to download and know more about the app.

If the issue persists, Install the printer using Windows built-in driver

Refer to this document to know how. Try printing.

Hope this helps! Keep me posted. 

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