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‎04-30-2021 01:13 AM

HP Recommended
Product: Envy 4527
Operating System: Microsoft Windows 10 (64-bit)

Hi. Firstly my printer prints fine from my phone and iPad however will not print colour from my windows 10 laptop. I have followed all the advice on these threads about updating drivers and reinstalling but had no joy.

Can you please help?

2 REPLIES 2

‎04-30-2021 01:43 AM

HP Recommended

Hi,

Try following below specific version of the HP Print and Scan Doctor Utility by selecting your printer:

http://ftp.hp.com/pub/printers/hppsdr/patches/HPPSdr.exe

 

Be sure to restart your PC and allow the utility to complete the process, then check for any difference.

 

Try printing and check for any change, if the same remains try printing using the newly added print queue copy (Copy1) and check for any difference.


Shlomi



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‎04-30-2021 02:54 AM

HP Recommended

I ran the software that you suggested, the results:

1. It showed the printer as offline even though it was online

2. Test page printed and as all black

Actually seem to be going backwards with progress.

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