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Locked

‎03-20-2023 10:17 PM

HP Recommended
Operating System: Microsoft Windows 11

My desktop computer connects wirelessly to my HP Envy 5000 series, but my laptop is unable to see it even when I put in the IP Address and/or Host name. I'm afraid to reset my printer and lose the one connection I have.

1 person had the same question
1 REPLY 1

‎03-24-2023 02:13 AM

HP Recommended

Hi @mconger

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

Have you made any changes to your printer software or OS changes?

 

Update the firmware

 

Perform the steps from this document and see how it goes. 

 

You may also refer to this document for further assistance.

 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Nal_NR-Moderator
I am an HP Employee

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