HP Envy 5000 series problem

[Luke0612]

My printer and computer are working fine in the past period. But, when I recently print a pdf, i got a error notice from the printing queue without any information. I had tried to print a testing page from the windows system and i got the same error notice.

If i print the test page using the HP Smart, It works. Therefore, i tried to use the HP Smart to print my pdf and i got the same error status. 
I have done the following test:
1. Using the macbook to print the document (Work)
2. Reinstalling the driver and related software by following the instruction from other problems (Don't Work)

2.1. Try to install by HP Smart
2.2 Try to install by Web Full Package https://support.hp.com/in-en/drivers/selfservice/hp-envy-5000-all-in-one-printer-series/14095644/mod...

Please help me to figure out the solution. Thank you.

[TEJ1602 · Accepted solution]

@Luke0612, Welcome to HP Support Community!

This could be an issue with print drivers or connectivity. Try these steps in sequence to resolve the issue-

Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. For more information, go to Updating or Upgrading Printer Firmware.

Use HP Print and Scan Doctor

Download HP Print and Scan Doctor and run the program. It will automatically diagnose and fix any printer connectivity issues. 

For more information, go to https://support.hp.com/us-en/topic/printscandoctor

Assign manual IP to the printer

The steps on how to set a manual IP address can be found here.

For the DNS servers please use 8.8.8.8 for the Manual Preferred DNS Server and 8.8.4.4 for the Alternate DNS server. These are Google’s public DNS servers.

If the issue persists, try adding a TCP/IP port-

1. Print a Network Configuration Report from the Printer Settings or Wireless menu.
2. Right-click your printer, select Printer Properties, click the Ports tab and then click Add Port.
3. Select Standard TCP/IP Port, and then click New Port.
4. Follow the instructions to add a new port using the information listed on the Network Configuration Report.
5. Try printing.

Keep me posted for further assistance if required.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Luke0612]

It solved by adding a TCP/IP port after i set assign a manual ip address to the printer .

The printer firmware already  is the latest version. I have tried to use the HP Scan & Doctor  and  the software will stop in investigating the printer status.  

[TEJ1602]

@Luke0612

That's great! Happy to hear that.

Let me know if you need any further assistance.