HP Envy 5030 - Purchased second hand done a factory reset but has an insta ink email linked to it?

[Simondo89]

I have recently purchased a second hand Envy 5030 Printer i am unable to use it as it has the old users email linked to it, I want to sign up for Instant ink but i am unable to get anywhere is there a way i can remove this?

[Jay_G24]

Hi @Simondo89,

I'd like to help!

Could you provide the printer serial number so I can check if the printer was previously enrolled?

Meanwhile, you can change the ePrint Email Address-

Change your HP ePrint email address

Use your HP account to change your HP ePrint email address.

1. Sign in to HP Smart.

   If you have not set up an HP account, go to Set Up an HP Smart Website Account.

2. Select your printer, if necessary.

3. Scroll down to the ePrint settings, and then click ePrint Address, if necessary.

4. Type the address you want use, and then click Submit.

   

5. If the address is not available, type a different address, and then click Submit.

6. Inform any other users of the new HP ePrint email address.

   For more information, go to Manage HP ePrint Access for Additional Users.

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

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