HP Envy 5030 Will Not Boot

[annabellelee]

Hello - we have an HP Envy 5030 printer. If you turn it on it gets to two little dots and one line across the screen. That's all. The on/off button doesn't work to shut it off. You have to manually unplug. After reading other questions/answers on this issue (it appears to be a known issue), I unplugged both from the back of the printer and outlet, waited, and plugged back in. It still doesn't work. Please let me know how to hard reset. Thank you.

[A_Gayathri]

Hi @annabellelee,

Welcome to the HP Support Community

I understand you are facing an issue with your HP Envy 5030 not booting. Not to worry I will help you to get a resolution to resolve the issue.

Let's perform a power drain: 

• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till warm-up period finishes and the printer is idle

Update the printer firmware 

• Click here to download and install the latest printer firmware from your product
• Click here to know different methods of updating the printer firmware.

If the issue persists, then please follow the steps mentioned in this document:

Hope this helps! Keep me posted. 

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