HP Envy 5030 error code '0X00829C98 HW WATCHDOG C'

[Smich1978]

Hi, I have a HP Envy 5030 and it has an error code '0X00829C98 HW WATCHDOG C' and everything is flashing. I am unable to press any of the buttons, have tried unplugging and managed to change the cartridges. But I am still unable to print or stop the flashing and error code?

[Mans]

@Smich1978 

Hello,

In some cases, remove the ink cartridges and reset the printer can solve the error.

1. Turn on the printer.
2. Before continuing, wait until the printer is idle and silent.
3. Disconnect the USB cable from the back of the printer. If your printer has a network or wireless connection, leave it connected.
4. Remove the ink cartridges of the printer.
5. With the printer turned on, unplug the power cord from the back of the printer and from the wall outlet.
6. Wait at least 60 seconds.
7. Plug the power cord into the outlet.

   NOTE:  HP then recommends reconnecting the printer's power cord directly into a wall outlet.

8. Reconnect the power cord to the back of the printer.
9. Turn on the printer, if it does not automatically make it.
   It is possible that the printer goes through a warm-up cycle. It is also possible that the printer lights blink and the carriage moves.
10. Wait until the preheat cycle and until the printer is idle and silent before continuing.
11. Reinsert the ink cartridge, and then close the access door to the cartridges.
12. Print a calibration page, if prompted.
13. If you disconnected the USB cable, reconnect it to the back of the product.
14. Try to print.

Don't hesitate to ask us if you need us.

Best regards,

[Smich1978]

Thank you for the assistance, unfortunately it has not worked and I still have the same error code and flashing etc. 

[Mans]

@Smich1978 

Thanks for your return,

If the issue persists, I have sent you a private message with the required information.

You should only edit the specified fields and not post them publicly in the community.

If after resetting the printer the issue persists, the best thing to do would be to check the warranty of your equipment.

In case of need, do not hesitate to solicit us.

Best regards,

[Smich1978]

Thanks again. Unfortunately still did not work. Out of warranty, probably cheaper to just buy a new one 😒😩

[Mans]

@Smich1978 

Hello and thanks for your return,

Unfortunately, this confirms that the problem is hardware at the printer level.

In case of need, do not hesitate to solicit us.

Best regards,🤗