HP Envy 5052 All-in-One Printer not printin from Word ,or Adobe

[BAbreu]

For some strange reason my HP Envy 5052 All-in-One Printer cannot print any MS doc or adobe PDF. I can print a standard text file using notepad. I have uninstalled all drivers and reinstalled them but no luck. For the MS and Adobe docs, I see the job whip through the spooler so quick and nothing prints. I am using a desktop and the printer setup to connect over the network, i have instlled the network driver for the printer and that is pretty much it. Any ideas how to resolve this issue? I am running Win 10 X64,

[sandytechy20]

@BAbreu

Welcome to HP support community.

The issue could have been caused by the security settings changed on the user profile. 

You may either create a new user, login with the new user profile to install the printer or Turn off the UAC from the control panel and Restart the PC. 

Here are the steps to configure UAC settings: 

Open User Account Control Settings by clicking the Start button and then clicking Control Panel. In the search box, type uac, and then click Change User Account Control settings. 

To turn off UAC, move the slider to the Never notify position, and then click OK.  

if you're prompted for an administrator password or confirmation, type the password or provide confirmation. You will need to restart your computer for UAC to be turned off. 

Use HP Print and Scan Doctor to fix this issue

Download HP Print and Scan Doctor.

1. Run HPPSdr.exe from the download location on your computer.

2. Once HP Print and Scan Doctor opens, click Start, and then select your printer.

   • If your printer in not in the list, turn it off and on, and then click Retry.

   • If there is a connection problem, follow the instructions in HP Print and Scan Doctor.

3. If a screen prompts you to turn on printer updates, click Yes.

4. If a screen prompts you to make your printer the default printer, click Yes.

5. Try to print.

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.