HP Envy 5532 Software won’t load

[BadgeS]

Morning all, 

Need some help and guidance please 

Printer had been working well using WiFi for the last four years but stopped completely recently - Having read some posts, I tried to remove and reinstall the software (from the HP site)

Had initial issues removing the software  and needed to use the HP Diagnostics utility tool to achieve this - Main issue started when trying to reinstall... HP softwareAppears to download fine but when It then loads, takes literally seconds, appears to complete (according to the screen) but is not on the laptop

I am able to scan from printer to laptop but not print from laptop, although it seems that the driver is downloaded, but the app isn’t...

Help please for a non computer literate person! 🙂

[Kumar0307 · Accepted solution]

@BadgeS, Welcome to the HP Support Community!

Install the printer using the TCP/IP port:

1. On the PC, go to Control panel > Devices and printers > Add a printer(at the top) 
2. Under 'Choose a device or printer', click on 'The printer I want isn't listed'.
3. Select 'Add a printer using a TCP/IP address'
4. Find the IP address of the printer by tapping on the wireless/ethernet icon on the printer screen
5. Type in the 'IP address in Hostname or IP address' box, click next
6. Proceed to the next steps by following the on-screen instructions.
7. Try printing.

If the issue persists, Install the printer using Windows built-in driver

Refer to this document to know how. Try printing.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[BadgeS]

Thank you Kumar

Worked great!

Really appreciate your help with this!

👍🙂👍

[Kumar0307]

@BadgeS

Glad to know that the issue is now resolved. Feel free to contact us with any concerns related to HP products.

Happy to help!