HP Envy 5532 drivers will not install on Win 10

[njg1]

Hello All

I have an ongoing problem with my HP Envy 5532 printer not able to launch from the full feature driver software, or from the Windows print command within any installed apps. It is connected Wirelessly .

I have just purchased the 2020 Spectre x360 , and whilst installing the correct HP Full Feature Drivers from HP,  the installation says it was installed and completes, but when I launch the "HP Envy" icon on the desktop, a Printer Setup dialogue pops up asking whether  I want to connect a new printer or add more software, instead of showing me my printer and print and scan options.

When selecting connect new printer, the installation finds the correct wireless printer ip address and correct printer name, and then again proceeds to set it up and finishes with "Congratulations! your printer is connected and ready to print". 

Unfortunately the same desktop icon results in the same process\ installation loop.

The same printer works fine on another Win 10 notebook on the same network, but not my Spectre.

I can access the  printer directly from a browser, which enables me to scan, but when looking in devices\printers, the printer is there, but says the driver is not available, and consequently fails to print.

I have tried to install just the basic drivers too, but even though the installation says it was successful, the printer says no drivers available .

I have run the HP Print and Scan Doctor (5.0.6), and this detects 2 printers (I only have one) . The first printer is HP Envy 5532, the second  a HPB2ESD0 (HP Envy 5530 Series). When selecting the Envy 5532,  it says is not the default printer and would I like to set it as default, but when selecting Yes, the Print Doctor hangs and does nothing. If I then select No, then a dialogue says that the full feature software is not installed, and provides a link to download it again.

If I select the other HPB2ESD0 printer, then it says it failed to communicate, and suggests several steps to resolve the problem, which I have even done to no avail.

After several attempts of uninstalling\ reinstalling, and even following the advanced lengthy fix procedures that were automatically downloaded from HP after a previously failed installation, none of which worked, I have run out of options.

To summarise, I have tried the following

Uninstalled and reinstalled the drivers several times.

Uninstalled all the printer related software, including numerous registry entries.

Deleted all temp files in the temp folder

Hard reset the printer

Power cycled the home router and printer

Changed the printer IP address to a static one

Changed the wireless channel on the router

Disabled all non microsoft services and the firewall prior to installing drivers

Run the Microsoft Program Install and Uninstall Troubleshooter

Run the HP Clean up Utility to fix Printer Install Failure

Run HP Print and Scan Doctor

Followed the advice given here https://h30434.www3.hp.com/t5/Printer-Software-and-Drivers/HP-Envy-5532/m-p/6706207#M138994

If anyone can come up with a solution to this, I would most grateful.

Thanks

Nick

[njg1]

I notice recently, that there are quite a few questions on this forum relating to printer driver issues similar to the issue I am experiencing. 

I understand that this may in fact be down to a recent Microsoft update that has since created printer issues with certain branded printer drivers 

Hopefully there will be a Microsoft fix to correct this.

It just seems too much of a coincidence that many are having printer driver issues currently. 

As mentioned in my original post, I have tried all manner of  HP solutions to try to get my printer working, but to no avail.

Very frustrating. 

[njg1]

Just an update on this ....

Today I used the new HP Print & Scan Doctor (5.3.1), and although the test results showed all was well, as soon as I pressed the Test Page button, the printer failed to print.  An "error printing" showed up in the print queue.

The Print Doctor then suggested pressing the "Internal Test Print" button to see if this worked.

This did print a "Print Quality - Diagnostic Report", and the Print Doctor then displayed a message saying that there is a problem with your software that cannot be fixed by this tool, and suggested uninstalling the software and reinstalling again.

This of course I have done many times, and by following the comprehensive guide supplied by HP and other contributors within the HP Community, as mentioned in my first post. 

The printer works and communicates fine on my other devices, so I can only think there must be something within my computer's setup (2020 HP Spectre x360) that is interfering somehow. Again, all advice has been followed so far with respect to Anti Virus\Firewall and running services etc, to eliminate any installation problems.

I thought it maybe a current Win10 update issue that appears to be going around.
I am now considering reformatting my hard drive and reinstall a clean O\S to get going again.

I really don't want to be buying another printer for the sake of it. 

[njg1 · Accepted solution]

Latest update.

I finally figured out the problem with my printer not printing within Windows!

I looked at the printer's port settings, and it was configured as a WSD port. I decided to create a new TCP/IP port with the same IP address, and this did the trick. 

So changing the port from WSD to TCP/IP works for me.

I don't know why it wouldn't print with the WSD port, but for now I can finally print!

Hope this helps anyone that may have the same issue. Worth a try.