HP Envy 5535

[dsotelo1]

The touch screen is blue and the side buttons and power buttons are all flashing with code C4EBA2D1.  I have power cycle it more times and still comes back after start up

[praveen196]

@dsotelo1 Welcome to HP Community!

I understand that you received an error message on your printer screen. I want to help.

1. Disconnect the USB cable from the rear of the printer. If your printer has a network or wireless connection, leave it connected.

2. Remove the ink cartridges from the printer.

3. With the printer turned on, disconnect the power cord from the rear of the printer and from the wall outlet or power strip.

4. Wait at least 60 seconds.

5. Plug the power cord back into the wall outlet.

    NOTE:

   HP recommends connecting the printer power cord directly to a wall outlet.

6. Reconnect the power cord to the rear of the printer.

7. Turn on the printer, if it does not automatically turn on.

   The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.

8. Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

9. Reinsert the ink cartridges, and then close the ink cartridge access door.

10. If you receive a prompt to print a calibration page, do so.

11. If you disconnected the USB cable, reconnect it to the rear of the printer.

12. Try to print.

Let me know the results.

Keep us posted,

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