HP Envy 5540 not printing in colour - no option in printer properties to select colour

[Joyce03]

No option in printer properties to select colour or black and white printing in word.  Also get this error message when trying to access this menu from printer settings.  Anyone have any ideas?  I've tried removing and reinstalling printer and shutting down laptop, all to no avail.

[Mans]

@Joyce03 

Hello,

The issue comes from Windows, you have to uninstall the printer and reinstall it.

In order to palliate this issue, please try the following solution:

1. On the keyboard, simultaneously tap the Windows flag and the R key. The Run window opens.
2. Type control printers, then press Enter. The Devices and Printers window opens.
3. Right-click HP ENVY 5540 series, then Remove device and Yes.
4. On the keyboard, simultaneously tap the Windows flag and the R key. The Run window opens.
5. Type printui /s /t2, then press Enter. The Print Server Properties window opens in the Drivers tab.
6. Select HP ENVY 5540 series, then click Remove..., and then select Remove driver and driver package.
7. Click OK, then Yes, and then Delete.
8. Restart the computer.
9. Launch the printer software installed on the desktop and click Connect a new printer.
10. Select Manual Setup, then Next, and select Wireless, and then Next.
11. Select name printer, and then Next.
12. Follow the on-screen instructions to complete the printer installation.
13. Try to print and scan.

Please use the HP ENVY 5540 series Full Feature Software and Drivers to install your printer.

Right-click on Full_Webpack-40.15.1230-EN5540_Full_Webpack.exe, then on Run as administrator, and then click Yes. Follow the instructions to install your printer. Try to print and scan.

Don't hesitate to contact us in case of need.

Best regards,