HP Envy 5546

[normski47]

I have a notification when I try to print a document saying attention required but there is  no information  as what to do, I have uninstalled & reinstalled  it & checked on HP website for any updates, but am stuck now as it was working. Any advice would be appreciated. 

Regards Normski.

[Nal_NR]

Hi @normski47,

Welcome to the HP Support Community. 

I'd like to help!

I read your post I see that you are getting the "Attention required" error message on your printer.

I'll be more than glad to help you out!!

Let’s first try to fix this issue using HP Print and Scan Doctor (PSDR).

PSDR is an automated tool that can diagnose and resolve printing and scanning problems. Click here to download and install. 

Once you open the program, click on “Fix printing” to automatically diagnose and resolve the issue.

Please complete the step and let me know the outcome.

Hope this helps! 
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[normski47]

 Hi Elohi_NR thanks for replying to my problem, I have done what you advised but unfortunately it did not find any problems & I still cannot print any documents . I hope perhaps you maybe able to help further.

Regards Normski.

[Nal_NR]

Hi  @normski47,

Thanks for your reply. 

This might require one on one interaction to fix the issue

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

[normski47]

Hi Elohi_NR  thanks for your reply I have uninstalled the printer & reinstalled & it seems to have worked so that's good, can't get the HP Smart App to work yet but that's another story. Thanks once again for your response. have a great holiday season.

Regards Normski.

[Nal_NR · Accepted solution]

Hi @normski47,

I'm glad to hear that and you're most welcome. Do get back to us in the future for further assistance.

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!

Have a nice day and stay safe!:) Happy Holidays