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‎02-23-2020 05:01 AM - edited ‎02-23-2020 05:03 AM

HP Recommended
Product: HP Envy 5640
Operating System: macOS 10.15 Catalina

Printer working fine with my Mac for a couple of years then suddenly print jobs would get to 53 per cent completed re printing page before failing. With message - Unable to verify the printer on the network / printer._ipps_tep.local due to an error. I have tried every solution found on the web - disconnecting power / turning off / re-connecting printer again to wifi vi the wizard (which is the same wifi network as used by my Mac), uninstalling HP software / resetting printer etc etc / deleting printer and then trying to add again. Now when I try to set up again via HP easy start / app it detects the HP Envy 5640 but then cannot proceed any further because it claims the printer is offline. When I know it is not. So cannot add printer or driver. Really have tried everything but now just going around in circles. While the HP Virtual Assistant comes to a dead end when asked about this...but would probably just recommend what I've already tried.

2 REPLIES 2

‎02-26-2020 01:32 AM

HP Recommended

Thanks for getting back to me. After turning my router off (for the fourth time), powering down the printer etc, HP Easy Start eventually detected the printer, (re) installed the software and I am now able to print. But it's still a matter of concern that this happened in the first place to a printer that had been working without problem before. Then having stopped communicating with my iMac, confirming it had the correct wifi connection (including via the printed report) and yet giving an "offline" status.

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‎02-26-2020 12:35 PM

HP Recommended

@Ian76Z, Welcome to HP Support Community!

 

I appreciate your efforts in trying to resolve the printer issue. This could've been due to the installed drivers not being updated or connectivity as well. Since the issue was resolved after reinstalling the drivers, it must have been the issue with the printer software.

 

Let me know if you need any further assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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