HP Envy 5640 Printer "Photo Tray is blocked" error message

[Eddie34]

Printer displaying error for Photo Tray being blocked.  Which it's not blocked...any suggestions to fix?

[Eddie34]

Extremely disappointed that no-one from HP support has responded with advise on high to fix. Tried all the options listed on previous posts and nothing works.  

[Kumar0307]

@Eddie34, Welcome to the HP Support Community!

Let us try these steps to resolve this issue:

Reset the printer

1. With the printer turned on, disconnect the power cord from the rear of the printer.
2. Wait at least 60 seconds.
3. Reconnect the power cord to the rear of the printer.
4. Turn ON the printer, if it does not automatically turn on.
5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

Update the printer firmware

Click here to know different methods of updating printer firmware.

Make sure the photo tray is seated correctly

1. Make sure the printer is positioned on a flat surface.

2. Push in the output tray extender.

3. Pull out the input tray, but do not remove it.

   

4. Remove the output tray.

   

5. Make sure the photo tray is seated correctly, and that the photo tray guide tabs (grey) are sliding beneath the main tray guides (black) on both the left and right side of the input tray.

   

   

   If they are not in the correct position, gently move the photo tray to align the tab gaps, and then gently press the tabs back into position.

   The photo tray should move freely with no resistance.

6. Reinstall the output tray, and then make sure the edges line up with the input tray.

   

7. Try to print.

8. If the error persists, try printing or copying a document with the output tray removed.

   If the error only happens with the output tray installed, the output tray might need to be replaced.

To know how to load photo papers in the input tray, refer to this document.

Let me know how this goes.

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Eddie34]

Thanks Kumar 0307 for getting back to me - have already tried these steps, nothing worked and spoke to HP support this morning. They suggested trying the steps you outlined which i had already tried.  The printer has now gone and has been replaced.

[Kumar0307]

@Eddie34

If you have tried those steps and the issue persists, it could be a possible hardware issue with the printer. You may contact HP Support team for service options.

Feel free to contact us with any concerns related to HP products.

Happy to help!