• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎03-29-2022 01:48 PM

HP Recommended
Product: HP ENVY 5660 e-All-in-One Printer
Operating System: macOS 12.0 Monterey

I loaded files from an older MacBook onto a new MacBook Air, but the software for my HP Envy 5660 printer is does not show. When I try to download from the HP site and choose MacBook, it directs me to a page that is labeled Desktop. I can't get past this. How do I find and load this software so I can scan documents to my laptop?

Category:
1 REPLY 1

‎04-01-2022 07:53 AM - edited ‎04-01-2022 07:55 AM

HP Recommended

@glennastephens, Welcome to the HP Support Community! I’m here to help.

 

I see that you are trying to install the printer driver on the Mac.

 

Install the HP Smart app from App Store on the Mac to print and scan. 

For more info, refer to - HP printer setup (HP Smart app)

 

For info on scanning, refer to - How to scan with an HP printer

 

Hope this helps! Let me know how it goes. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

KUMAR0307
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.