HP Envy 6020e problem with HP Smart app

[BlackMoon312421]

You are released broken version with latest update HP Smart app. I can get only blank screen when runing it. Version before this update working fine. Do you have in your plans fix it? Update was ten days ago. And still nothing? It is very frustrating and no professionality from HP!

My Printer is HP Envy 6020e.

[Raj_05]

Hi @BlackMoon312421,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

I'm sorry to hear you're experiencing issues with the HP Smart app on your HP Envy 6020e printer. It seems like the recent update has caused the app to malfunction, leading to a blank screen. This is understandably frustrating.

Here are a few steps you can try while waiting for an official fix:

Reinstall the HP Smart App:

• Uninstall the current version of the HP Smart app from your device.
• Restart your device to clear any cached data.
• Reinstall the app from the official app store (Microsoft Store, Apple App Store, or Google Play Store).

Clear App Data and Cache (For Mobile Devices):

• On Android, go to Settings > Apps > HP Smart > Storage > Clear Cache and Clear Data.
• On iOS, you might need to uninstall and reinstall the app to clear its data.

Use an Alternative Application:

• If you urgently need to use your printer, you can try using the built-in printing features on your device or another printing app as a temporary workaround.

Use the HP Print and Scan Doctor:

• If you are on Windows, you can use the HP Print and Scan Doctor tool to troubleshoot issues related to the printer and the software.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support  

[BlackMoon312421]

Thank you for your reply and advice I'm an experienced user and of course I've tried everything you mentioned, but the app doesn't work. I found a temporary solution by restoring the old version of the app and I'm waiting for a new, correct version, hopefully as soon as possible.

[Raj_05]

Hi @BlackMoon312421,

Thank you for your response, 

I'm sending a private message to assist you with the next action.

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted.

Alden4

HP Support 

[BlackMoon312421]

Why are you complicating it? To charge $5 for support and chat with your service?
Your job is just to fix the bug and put the correct app on the Store.
I think that is also your obligation, considering that I chose your printer when I bought it and probably paid for the software support with that.
I think you are wrong and that you are just turning users away in this way!