HP Envy 6052e not printing docs in color [sometimes]

[Davidrr07]

Why doesn't Envy 6052e not print everything in color in documents? Under Settings > Color Mode is set to print in color. Any font will only print in black. Highlighted words will print with yellow background correctly. All new ink cartridges. Photos print in color. Test page prints in color.

[Bernard42]

         Hello Davidrr07,

Welcome to the HP Forums, I'd be happy to help you with your printer issue!

Going through your post, I understand that are facing issues while printing in color on your HP Envy printer. It looks like an issue with the print driver settings on your PC since the color is printing fine from another PC. Try the steps below to try and fix the same:
 

1. Go to Control Panel – Devices and Printers.
2. Right-click on Envy 4520 and select “Printing Preferences”.
3. Navigate to print quality / layout tab and make sure that the color printing option is selected.
4. Save the settings and check for issue resolution.

If the issue persists, then I’d suggest to completely reinstall the drivers as suggested below:
 

• First, unplug the USB cable from the printer, if present.
• Go to Control Panel – Programs and feature – Select all the HP Envy printer entries and uninstall them.
• Now go to Control Panel – Devices and Printer – Select all the printer entries and remove the device.
• Press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" (There is a space between .exe & /) and press enter.
• Under print server properties, go to drivers - remove any entry there as well.
• Again, go to the Run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.
• Restart your computer.
• Now, click HP Customer Support - Software and Driver Downloads to download and install the software.
• Connect the USB cable if prompted and follow the onscreen instructions to complete the installation.
• Restart the PC and check.

                                    Excellent Day.

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                 Best regards,