HP Envy 6120e won't print from the web

[Megthea]

My HP Envy 6120e won't print from the web?  It prints everything else but not from the web?

[Max3Aj]

@Megthea, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
If your HP Envy 6120e All-in-One Printer prints everything except from the web, follow these troubleshooting steps:

Check the Browser's Print Settings

• Try printing from a different browser (e.g., Chrome, Edge, Firefox) to see if the issue is browser-specific.
• Press Ctrl + P (Windows) to open the print dialog and select the HP Envy 6120e as the default printer.
• Click More settings and ensure the correct paper size and layout are selected.

Clear Browser Cache & Cookies

• In your browser, go to Settings > Privacy & Security > Clear browsing data and select Cached images and files.
• Restart the browser and try printing again.

Disable Browser Extensions

• Some ad blockers or security extensions can interfere with printing.
• Try disabling them temporarily and attempt to print again.

Update or Reinstall Printer Drivers

• Open Device Manager > Printers and right-click on HP Envy 6120e.
• Select Update driver > Search automatically for drivers.
• Alternatively, download and install the latest drivers from HP Support.

Try Printing in PDF Format

• Instead of printing directly, save the webpage as a PDF (Ctrl + P > Select Save as PDF) and then print the saved file.

Use HP Smart App

• Open the HP Smart app and try printing the webpage from there.

Check Default Printer Settings

• Go to Settings > Bluetooth & Devices > Printers & Scanners.
• Make sure Let Windows manage my default printer is turned off.
• Set HP Envy 6120e as the default printer. 

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

Max3Aj

HP Support