• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎08-14-2022 05:03 PM - last edited on ‎08-15-2022 05:29 AM by Retired

HP Recommended
Product: HP ENVY 6458e All-in-One Printer

I too found out today that my printer would not print in color. Reading here it's possibly a common thread. When I finally checked the Supply Levels I do not see a color cartridge installed. Hmmmmm. I chat with support they come in and try several things and when they get to the some point they ask me to re-load new cartridges which I don't have since I just installed some. Printer was new and the original supplied lasted a short time. I went to reinstall the color cartridge and noticed it still had the protective  plastic film taped to the contacts... Duh. So, ever since I installed new cartridges I haven't had color apparently. I never noticed. Probably not what's wrong with your issues but maybe!

 

Thanks HP Chat Support (Jennifer)

Category:
1 person had the same question
1 REPLY 1

‎08-20-2022 08:42 AM

HP Recommended

@f360racer
 

Welcome to the HP Support Community.

 

I'd be happy to help.

 

So is the issue resolved?

 

Let us know 🙂

 

Thanks!

 


 


I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.