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‎09-01-2021 04:22 AM

HP Recommended
Product: HP Envy 6455e printer

I bought this printer for my son. He moved to his dorm this past weekend and we tried to install the printer but even though the box says the setup ink cartridges are included there were none. We went to the local Target to get ink cartridges for it. Back at the dorm we tried to finish the installation, but it didn't work with the new ink cartridges. Please advice.

Category:
2 people had the same question
1 REPLY 1

‎09-04-2021 02:47 PM

HP Recommended

@mom768

Thank you for posting on HP Support Community.

 

I'd like to help!

We would have to perform an OOBE reset on the printer to bypass the error

  • The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
  • In order to access your private messages, click the support private message icon on the upper right corner of your HP Support community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

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