• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Here is the solution to configure HP FutureSmart Printers with Kiwi Syslog Server Click here to view the instructions!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎02-19-2023 04:18 PM

HP Recommended
Product: Envy 6458e
Operating System: Microsoft Windows 11

Followed instructions in packaging.  In the HP Smart app begin setup of printer.  It is found and when it gets to the Press and release "Information" button on your printer." box I press the Information button...  The printer happily beeps, the Information button is dim, and the Wifi lights up.  The printer light is pale blue, which indicates the printer is set happy.  However, the HP Smart App just sits there for about 5 minutes and then I can see behind the "Press and release" window it tries to find the printer again and says "Unable to find the printer" never actually returning control of the app to me.

 

I have been wildly unimpressed with HP printer products in the past (perhaps specifically the HP Smart app) so I would be very pleased if a _useful_ answer is forthcoming.  The printer seems to be behaving just fine...as usual the HP Smart app seems to be the issue.

Category:
4 people had the same question
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.