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Locked

‎09-03-2023 12:42 PM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

HP ENVY 7640 (love this printer).

Cable company changed out both Router & Modem.

I can't seem to do what is necessary to get Wireless networking to work.

Can anyone help this old man?

Category:
1 REPLY 1

‎09-05-2023 11:36 PM

HP Recommended

Hi @GGKEOKII,

 

Welcome to the HP Support Community. 

 

I understand that you are facing connectivity issues. I’d like to help!

 

To provide you with an accurate solution, I'll need a few more details:

 

Are you getting any errors?

 

Make sure, your printer and your device are on the same network as 2.4GHZ only. 

 

You may follow the steps from this document and see how it goes. 

 

Also, try updating the Firmware: Click here

 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Nal_NR-Moderator
I am an HP Employee

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