HP Envy 7640 x64 Drivers Broken

[JedWare]

Rundll.exe crash dialog  occurs any time you go to adjust printer preferences under 64-bit Windows 10.  This is with the Full Package or Drivers Only install. If you do a windows install or HP smart install it will work but you will be missing features like borderless printing.

This is only the 64-bit windows 10 and not 32-bit. The drivers do work under 32-bit windows 10.

Is there any plans to fix these drivers?  

[Jeet_singh]

@JedWare,

Welcome to the HP Forums 🙂 I would like to take a moment and thank you for using this forum, it is a great place to find answers. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for First Time Here? Learn How to Post and More. I see from your post that you're having issues with the printer drivers. Don't worry we'll work together to help you find a solution.

To provide you with an accurate solution, I'll need a few more details:

Have you recently made any changes before the issue started?

Have you ensured all the drivers are updated on your PC?

Did you try to run HP Print and Scan Doctor.

In the meantime, let's try these steps here: 

I would suggest here is to Run Windows Updates troubleshooter -

Download and install the troubleshooter from this link.

Now try to perform Windows Updates - 

1) In the search box, type and open Windows Updates. 
2) Check for updates. 
3) If the updates are available, click on install and restart the computer. 

I would suggest you uninstall the printer drivers from the root level and then reinstall them by following the below steps:

• Press “Windows key” + “r” to get the “Run” window.
• Type "services.msc" to get Services – Go to “Print spooler” – Right-click and “Stop” the service.
• Now again open "Run" - Type “spool” and ok - Go to PRINTERS folder - delete everything in that folder.
• Go to services again - Start the print spooler.
• Now check for issue resolution.
• If the issue persists, also try clean installing the printer drivers. Here are the steps:
• First, unplug the USB cable from the printer if present.
• Go to Control panel – Programs and feature – Select all the HP Envy printer entries and uninstall them.
• Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.
• Press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" (There is a space between .exe & /) and press enter.
• Under print server properties, go to drivers - remove any entry there as well.
• Again, go to the Run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.
• Restart your computer.
• Please click here to download and install the software.
• Connect the USB cable if prompted and follow the on-screen instructions to complete the installation.

Please let me know if this resolves the issue, or if you require further assistance!

Eagerly waiting for your response!

that said, If the information I've provided was helpful, 

give us some reinforcement by clicking the solution and kudos buttons, 

that'll help us and others see that we've got the answers!

Good Luck.

[JedWare]

Have you recently made any changes before the issue started?

 This is a brand new computer with Windows 10 v1809. This is a first tmie install onto this computer.

Have you ensured all the drivers are updated on your PC?

Yes. All driver and windows updates are current.

Did you try to run HP Print and Scan Doctor.

No. I did do clean installs everytime and it failed everytime. Drivers were removed before every attempt.

Can you confirm that these drivers do indeed work under Windwos 10 64-bit Build1809?

[Roopa-S]

@JedWare

It looks like you were interacting with @Jeet_singh, but he is out of the office today, so I'll take over from here.

HP Envy 7640 printer driver is compatible with Windows 10, 1809. To fix this issue, I suggest using the System File Checker to scan Windows and restore your corrupted files if any and reinstalling the printer driver.

For instruction: Click here

Hope this helps. Keep me posted.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[JedWare]

I ran the checker, just to confirm nothing is wrong with this new computer. It came back with no errors. (Screenshot Below)

[Roopa-S]

@JedWare

Thanks for that information. To fix this issue, add the printer using TCP/IP port.

1. Search Windows for control, and then click Control Panel in the results.

2. Click View devices and printers.

3. Click Add a printer. A Choose a device or printer to add to this PC window opens. 

4. Click The printer I want isn't listed, and then select Add a local printer or network printer with manual settings.

5. Click Next.

6. Select Add a printer using TCP/IP address or hostname, and then click Next.

7. Select Autodetect from the Device type drop-down list.

8. Type your printer IP address into the text box, and then click Next.

   To find the printer IP address, open the wireless settings on your printer and print a Wireless Network Test report or a Network Configuration page.

9. Wait for the computer to connect to the printer, and then click Next to install the print driver. Try to open the Printer assistant.

Keep me posted.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[JedWare]

Ok.  I will document all my steps and results here so others who run across this may benefit.  So running HP Print and Scan doctor did not fix any issue. The application actually hung on last step trying to print a test page but passed all tests:

Just so it is documented, the original error was this when going to printer preferences either through HP app or Windows settings

:

I went to settings and added another printer by seleting manual option and using TCP/IP and the IP address of the printer.

This WORKED and now does not crash when selecting these preferences. 

However it will still crash under HP software since that PORT and printer appears corrupt. If I remove that printer then I do not get any of the HP tools since it thinks it has to re-install. Therefore you are stuck with two printers, one that works and one that does not.

Is this the best solution?  

[Jeet_singh]

@JedWare,

It's great to have you back and your patience is greatly appreciated. 

I'm glad to hear you found the printer working however there still seems to be an issue. Don't worry as I have few other steps which should help you resolve this issue.

After reviewing the post thoroughly, I would suggest here is to go ahead and uninstall all the printer drivers completely and then reinstall them.

In this scenario, I would suggest here is to uninstall the printer from the root level and then reinstall them by following the steps below: 

• Press “Windows key” + “r” to get the “Run” window.
• Type "services.msc" to get Services – Go to “Print spooler” – Right-click and “Stop” the service.
• Now again open "Run" - Type “spool” and ok - Go to PRINTERS folder - delete everything in that folder.
• Go to services again - Start the print spooler.
• Now check for issue resolution.
• If the issue persists, also try clean installing the printer drivers. Here are the steps:
• First, unplug the USB cable from the printer if present.
• Go to Control panel – Programs and feature – Select all the HP Envy printer entries and uninstall them.
• Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.
• Press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" (There is a space between .exe & /) and press enter.
• Under print server properties, go to drivers - remove any entry there as well.
• Again, go to the Run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.
• Restart your computer.
• Please click here to download and install the software.
• Connect the USB cable if prompted and follow the on-screen instructions to complete the installation.

Next thing, I would suggest here is to follow the steps to Create TCP/IP Port: 

1. Search Windows for devices, and then select "Devices and Printers" In the list of results.

2. Right-Click the name of your printer, and then select Printer Properties.

3. Click the Ports tab, click on "Add port" select "Standard TCP/IP Port" and click "New Port"

4. Click next on the Add Standard TCP/IP printer port wizard, enter the printer IP address and click next and then click on "OK".

5. Now under the "Ports" tab you will find the newport with the printer IP address, click "Apply" and "OK".

6. Restart the computer.

Could you please respond to this post with the details and with the results of the troubleshooting as this will help me in further assisting you.

Eagerly waiting for your response!

that said, If the information I've provided was helpful, 

give us some reinforcement by clicking the solution and kudos buttons, 

that'll help us and others see that we've got the answers!

Good Luck.

[JedWare]

I have followed the same uninstall steps many times. It does not fix anything. Just so you know here are some results:

 1. There is never anything to delete in the PRINTERS folder after stopping "Print Spooler"

 2. I ran PrintUI.exe /s and removed all HP drivers completely each time. Along with TEMP Folder, Programdata, etc.

 3. The printer is connected via wi-fi and not cable

The TCP/IP route DOES WORK but any HP tools will NOT WORK.  You have to install HP tools to get correct driver otherwise you get the generic driver installed with no borderless option.

Once the TCP/IP was setup I uninstalled the HP Tools software and the driver remained installed and works.

To me this is a bug in your installer and is broken. You should put up the INF installer files on your website so people can add via TCP/IP and manually add the correct driver without all this hassle.  Given the age of the printer my guess is HP has ceased to fix these broken driver installs.

[Raj1788]

@JedWare

Appreciate all your time and efforts.

Click on this link: https://support.microsoft.com/en-us/help/4026923/windows-10-create-a-local-user-or-administrator-acc... to Create a local user or administrator account

Install the drivers and try to print.

If the issue persists, I would personally suggest you contact our HP phone support for one on one interaction for better assistance. 

Please use the following link to create yourself a case number, then call and it may help speed up the call process:

Step 1. Open link: www.hp.com/contacthp

Step 2. Sign in / sign in as a guest

Step 3. Enter the product number or select to auto detect

Step 4. Scroll down to "Still need help? Complete the form to select your contact options"

Step 5. Scroll down and click: HP contact options - click on Get phone number and phone number appear.

Keep me posted on further assistance. Hope that helps! 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution buttons, that'll help us and others see that we've got the answers!

Have a great day ahead!