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‎06-02-2023 12:35 AM

HP Recommended
Product: HP ENVY Inspire 7955e All-in-One Printer
Operating System: Other

I setup my new HP Envy 7955e printer. Drivers are up to date. Ink cartridges are new and full. Test page printed correctly.

I did a screen capture and the file is now a .png file and is open in  "Preview" on my MacBook Pro which has OS Venture 13.4.

When I select "Print", the print preview shows me a black and white image.  The actual file is in color.  I can't find how to print this file in color while using the "Preview" app. This was a useful way of printing for me when my HP 4650 was working. The Hp 4650 print preview and final print would be in color.  Please answer if you know how I can fix this.  Thanks.

Category:
1 person had the same question
1 REPLY 1

‎06-04-2023 07:51 PM

HP Recommended

Hi @tocferrell,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

Update the firmware to the latest as per your current OS Mac 13 and see if that helps. Click here

 

For any other print quality issues, Click here

 

Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Nal_NR-Moderator
I am an HP Employee

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