HP Envy Inspire 7220e not printing in colour from word but is from HPSmart

[Owl110]

Just installed a new HP Envy Inspire 7220e printer to my iMac 24. It only prints a document in colour from the HP Smart App on the computer, but not directly from within the word document itself.

[Owl110 · Accepted solution]

Solved my problem. I uninstalled the printer on my iMac computer and it now prints directly from word documents. I initially used the new HP Smart app on the computer to install the printer; given that my computer hadn't installed it directly I suspected the drivers weren't installed correctly to print from the computer. This information should have been in the setup guide especially when you're paying for instant ink as it took printing off eleven pages and 2 hrs of searching the internet to realise what the problem might be. Hope this information is helpful to others.

[SteveJ24]

I had a very similar problem.  I used the HP Smart app already installed (for my now defunct old printer) on my iMac with Sonoma 14.3 to set up my new Envy Inspire 7220e.  It seemed to go smoothly with the WiFi setup and the alignment page printed okay.  But I could then only print in black/white - and couldn't find any way to modify this.  Eventually, and helped by the post from Owl110, I used the iMac system settings / printers & scanners function to delete the installed 7220e, switched the printer off & on and then added it again via this iMac printers function.  Colour prints were produced straight away from various sources on the iMac.  So my advice is to avoid using the HP Smart app for this.

[emmag81]

Thanks so much, sorted my issue too and i had been trying everything!