HP Envy Inspire 7955e Not Powering on Prior to Setup

[Flaretale52]

Yesterday, I recieved this Printer in the mail, and I proceeded to set it up. All the tape and all the cardboard has been removed. Then I proceeded to plug the device in, and nothing happened. It makes noise, but the screen doesn't turn on. I unplugged it and plugged it back in 30+ seconds, and nothing. Not even Pressing the Power Button Works! I don't know if it's the cord itself, or if the Outlet is the problem. The Outlet is WORKING, but I never had any problems with my old printer. Any Ideas on how to fix this? I'll be happy to provide more info If I can...

Notes:

1. I have yet to connect my Device to the printer because the problem is occurring prior to setup

2. This is one of 3 HP Printers (one of which I actually own) that are in the household

3. I only have two (technically four because there are two 3-Prongs on each side) outlets in my room.

[Anand_Andy]

Hi @Flaretale52,

Welcome to the HP Support Community

I understand you are facing an issue with your HP ENVY Inspire 7955e Printer. Not to worry I will help you to get a resolution to resolve the issue.

Let's perform a power drain: 

• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till warm-up period finishes and the printer is idle

If the issue persists, then please follow the steps mentioned in this document: HP Printer does not turn on

If the issue still persists, I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

Hope this helps! Keep me posted. 

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