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‎01-24-2022 07:36 AM - edited ‎01-24-2022 07:37 AM

HP Recommended
Operating System: Microsoft Windows 11

I'm have a HP Pavilion Desktop 590-p0xxx and HP Envy Photo 6234 all-in-one printer. No problems ever with anything until I finally succumbed and opted to run the Windows 11 "upgrade" which the PC had been prompting me to do for quite some time. Since then, when sending a print job to the printer it now spits out endless pages of garbage, i.e. symbols, letters, etc.

 

This morning I uninstalled the HP Smart application, rebooted and then installed the Windows 11 version of HP Smart from the HP support site. Rebooted and printer had no problem printing a Print Quality Diagnostic page but when a sent a print job from Office 365 (a word document) the printer resumed putting out pages of garbage again. 

Thoughts anyone...? 

1 REPLY 1

‎01-24-2022 12:46 PM

HP Recommended

I've managed to resolve the issue now. Thanks.

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